Accountable Support for Peace-of-Mind
To ensure a smooth user experience, Moodlerooms provides fast support online, through e-mail or by phone.
Community Support
Sometimes it is easier to get help from someone who is at the same technical level as you. Technical and instructional support questions can often be answered at Moodlerooms.org. Clients get VIP access to additional areas at Moodlerooms.org so they can:
- Interact with other clients on issues they are facing
- Receive expert advice from the Moodlerooms support staff
- Access a knowledge base of past issues and resolutions
Help Desk Support
Technical support when your administrative staff needs answers. You can use help desk tickets to address user and administrator “how-to” questions. Tier 1 client issues are typically resolved within one business day. Two designated administrators can submit questions through our convenient support portal, which provides password-protected access to:
- Security bulletins
- Self-serve resources for immediate resolution of common issues
- E-mail support form for 24/7 ticket submission
Technical Operations Support
Server and code-related issues are escalated to our Technical Operations support team. Customers with these issues do not have to submit a help desk ticket and will be contacted immediately to begin resolution.
Live Support Portal
Easily submit support tickets and recieve updates for better service and support
RSS and E-mail News Alerts
Subscribe to news alerts for real-time communication of important announcements
Updated Knowledge Base
Get access to a detailed database of information for quick self-help